FAQs

What is the target age range for Root & Star?

The target audience for each magazine is children ages 4-8, or children who are being read to and/or are just learning to read—but because children are never far from their siblings and caregivers, we created a magazine that can be enjoyed by ALL age groups.

 

How many issues are in an yearlong subscription?

Six. The magazine ships in January, March, May, July, September, and November each year.

 

Can I get a sample of the magazine before I place an order?

We have a digital sample available to help you decide!

 

I have moved. How do I change my address?

The best way is to email us at hello@rootandstar.com with your new address, and we can take care of it for you. While our system does allow you to log in and change your address, it will only change the address for future orders, not your original subscription order.

 

How quickly will my first issue ship?

We ship the first issue out within the week! If you need something right away, we do have expedited shipping options. 

 

What is your refund policy?

You may cancel your subscription at any time before your final issue. The refund amount will be based on the following schedule:

After 1 Issue, the subscription price less the cover price + cost of shipping a single issue.

After 2 Issues, the subscription price less the cover price of the number of issues mailed.

 

 

Do you ship internationally?

Yes! Shipping costs will show up when you check out.

 

I want to be in Root & Star! How do I submit?

We use Submittable for all submissions. It's easy to create an account! Be sure to review our submission guidelines before submitting.